Return Policy
RETURNS INFORMATION
We want you to be completely satisfied with your HANWAG purchase. If your order does not meet your expectations, you can return your item in accordance with our return policy.
Items must be returned in their original condition, unused, and with all original packaging and labels attached.
Please try on footwear indoors on a clean surface to ensure the correct size and fit. Products showing signs of wear, damage, or use may not be accepted for return.
RETURN PERIOD
You have the right to request a return within 30 days from the date you receive your order.
To be eligible for a return:
The item must be unused and in the same condition as received.
The product must include the original packaging, tags, and accessories.
Proof of purchase or order information must be provided.
HOW TO RETURN YOUR ORDER
To start a return, please follow these steps:
Contact our customer service team with your order number and reason for return.
We will provide you with return instructions.
Carefully pack the item in its original packaging.
Send the parcel using the recommended return method provided by our team.
Once your return has been received and inspected, we will notify you about the approval of your refund.
RETURN SHIPPING COSTS
Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
If the return is caused by an error on our side, we will cover the return shipping costs.
REFUNDS
Once your return has been received and approved, your refund will be processed within 5–10 business days.
The refund will be issued to the original payment method used for the purchase.
Please note that processing times may vary depending on your bank or payment provider.
EXCHANGES
We currently do not offer direct exchanges.
If you need a different size or model, please return your original item and place a new order for the desired product.
DAMAGED OR INCORRECT ITEMS
If you receive a damaged, defective, or incorrect item, please contact our customer service team as soon as possible. RobYamamoto788@gmail.com
Please include:
Your order number
A description of the issue
Photos of the product if applicable
We will review your request and provide an appropriate solution.
WARRANTY
HANWAG products are designed and manufactured with high-quality materials and craftsmanship. If you experience a manufacturing defect, please contact our customer service team for assistance.
RobYamamoto788@gmail.com
Normal wear and tear, improper care, or damage caused by misuse are not covered under warranty.
CONTACT US
If you have any questions regarding returns, refunds, or warranty claims, please contact our customer service team.
We are committed to providing reliable support and ensuring the best possible experience with your HANWAG products.