Frequently Asked Questions (FAQ)
ABOUT HANWAG
What is Hanwag?
Hanwag is a traditional German outdoor footwear brand founded in 1921. The brand specializes in high-quality hiking boots, trekking shoes, and mountain footwear designed for demanding outdoor adventures. Hanwag combines traditional craftsmanship with modern technologies to create durable, comfortable, and reliable footwear.
Where are Hanwag shoes made?
Hanwag products are developed in Germany and manufactured in carefully selected production facilities that meet the brand’s strict quality standards. Every pair is designed with a focus on durability, comfort, and performance.
What makes Hanwag hiking boots different?
Hanwag hiking boots are known for their exceptional craftsmanship, long-lasting durability, and excellent fit. Many models feature premium materials, precise construction, and technologies designed to provide stability, protection, and comfort during hiking and trekking activities.
PRODUCT INFORMATION
How do I choose the right Hanwag shoe for me?
The right shoe depends on your activity and terrain:
Hiking shoes – ideal for day hikes, walking trails, and lighter outdoor activities.
Trekking boots – designed for longer hikes, heavier backpacks, and more challenging terrain.
Mountain boots – suitable for alpine environments and demanding mountain conditions.
Consider your usual terrain, weather conditions, and the level of support you need when choosing your footwear.
Are Hanwag shoes waterproof?
Many Hanwag models feature waterproof membranes such as GORE-TEX®, which help keep your feet dry while maintaining breathability. However, waterproof performance depends on proper care and maintenance.
Are Hanwag boots suitable for wide feet?
Yes. Hanwag offers different fits, including wider last options on selected models. Choosing the correct fit helps improve comfort, especially during long-distance hikes.
How should Hanwag shoes fit?
Your hiking boots should feel secure around the heel while allowing enough room for your toes to move naturally. We recommend trying shoes with the socks you normally wear for hiking.
ORDER & DELIVERY
Where do you ship?
We currently ship orders to customers in Austria and selected European countries. Please check our shipping information page for detailed delivery options.
How long does delivery take?
Orders are usually delivered within 5–8 working days after dispatch. You will receive tracking information by email once your order has been shipped.
How can I track my order?
After your order has been dispatched, we will send you a confirmation email containing your tracking number. You can use this number to check the delivery status of your parcel.
Do you offer free shipping?
Yes. Free standard shipping is available for orders that meet the minimum order value shown on our shipping information page.
RETURNS & EXCHANGES
Can I return my Hanwag shoes?
Yes. Items can be returned according to our return policy. Products must be unused, in their original condition, and returned with the original packaging.
How long do I have to return my order?
Customers can request a return within the period specified in our return policy. Please check the Returns page for complete details.
Can I exchange my shoes for another size?
If you need a different size, please return your original pair and place a new order for the correct size.
CARE & MAINTENANCE
How do I clean my Hanwag boots?
After hiking:
Remove dirt and mud with a soft brush.
Clean the boots with lukewarm water.
Allow them to dry naturally away from direct heat.
Apply suitable footwear care products when needed.
How often should I waterproof my hiking boots?
The frequency depends on how often you use your boots and the conditions you hike in. Regular waterproofing helps maintain the leather and improves water resistance.
Can Hanwag boots be resoled?
Yes. Many Hanwag models can be professionally resoled, extending the life of your boots and making them a more sustainable choice.
PAYMENT & CUSTOMER SERVICE
What payment methods do you accept?
We accept common secure payment methods available in your region, including major credit cards and online payment services.
Is my payment information secure?
Yes. All payments are processed through secure payment systems designed to protect your personal and payment information.
How can I contact customer service?
If you have questions about products, orders, or returns, please contact our customer service team. We will be happy to assist you.