# Contact Us
We are committed to providing exceptional customer service and ensuring a smooth and reliable shopping experience for every Hanwag customer.
Whether you have questions about our products, orders, shipping, returns, or any other inquiries, our customer support team is always ready to assist you.
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# Customer Support
**Email:**RobYamamoto788@gmail.com
**Customer Service Hours:**
Monday – Friday
09:00 AM – 06:00 PM (CET)
We aim to respond to all customer inquiries within **24–48 business hours**.
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# Order Assistance
For faster assistance regarding an existing order, please include the following information in your message:
* Order number
* Full name
* Email address used for the purchase
* Details of your request or inquiry
Providing these details helps our team review and resolve your request as quickly as possible.
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# Product Information
Need help selecting the right Hanwag product?
Our customer support team can assist you with:
* Size and fit recommendations
* Product features and specifications
* Order status updates
* Shipping information
* Returns and exchanges
Whether you are choosing trail running shoes, hiking footwear, or everyday outdoor gear, we are here to help you find the right product.
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# Returns & Refunds
For details regarding returns, exchanges, and refunds, please visit our **"Returns & Refunds Policy"** page.
If you need additional assistance with your return request, our support team will be happy to guide you through the process.
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# Business & Partnership Inquiries
For wholesale opportunities, business partnerships, media inquiries, or collaboration requests, please contact:
**Email:** RobYamamoto788@gmail.com
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# Stay Connected
We value every customer and are dedicated to providing a high level of service and support.
Whether you need assistance with an order, product selection, sizing advice, or outdoor gear recommendations, our team is here to support your journey.
Thank you for choosing Hanwag
**Explore more. Move further. Experience the outdoors with confidence.**